Return & Refund Policy

At Visions of You, we believe in the transformative power of all-natural skincare. Your satisfaction is our priority, and we are committed to helping you find the perfect ritual for your skin.

1. The 30-Day Satisfaction Guarantee

We want you to love your glow. If you are not completely satisfied with your purchase, you may request a return or refund within 30 days of receiving your order, subject to the conditions in this policy.

• Fragrance Guidance: Choosing a scent online can be a journey. If you are unsure which fragrance profile suits you best, we encourage you to reach out to our team for a personal consultation before or after your purchase. We are happy to provide detailed descriptions to help you find your signature scent.

• Return Shipping Costs: The buyer is responsible for all return shipping costs. This applies to every return under this policy, including claims for defective or damaged items (see Section 3). We recommend using a trackable shipping method, as VOYB is not responsible for items lost or damaged in transit back to us.

2. Non-Defective Returns (Change of Mind)

If you would like to return a product for reasons other than a defect, the following conditions apply:

• The item must be unused or only lightly used (trial amount).

• The return request must be made within 30 days of the delivery date.

• Please include original packaging where possible.

• The buyer is responsible for arranging and paying for return shipping.

Once we receive and inspect the returned item, we will issue a refund to your original payment method.

3. Defective or Damaged Items

Due to the handcrafted, all-natural nature of our personal care products, we cannot accept returns for used items unless the product is proven to be defective or damaged upon arrival.

To initiate a claim for a defective product, you must provide:

• Written Evidence: A brief description of the issue.

• Visual Documentation: Clear screenshots or photos of the defect, the packaging, and the batch number (if applicable).

Once our team reviews the evidence, we will determine the appropriate resolution, which may include a replacement, a partial credit, or a refund. As noted in Section 1, the buyer is responsible for return shipping costs on all returns, including defective item claims.

4. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned or refunded:

• Items returned after the 30-day window.

• Products that have been significantly used (more than a trial amount).

• Sale items or gift cards.

5. How to Start a Claim

Please email our support team at Customersupport@Visionsofyoubeautiful.shop with your order number and the required photo documentation. We aim to review all inquiries within 3–5 business days.