Gift Card FAQ

Gift Card Frequently Asked Questions

Purchasing Gift Cards

Q: How do I purchase a gift card?
A: You can purchase a digital gift card directly from our online store. Simply select your desired amount, add it to your cart, and complete checkout. You'll receive the gift card via email after your order is processed.

Q: Can I choose a custom amount for a gift card?
A: Gift cards are available in preset denominations. Please select from the available amounts on our gift card product page.

Q: Can I use a discount code when purchasing a gift card?
A: No, discount codes cannot be applied to gift card purchases.

Q: Can I send a gift card directly to someone else?
A: Yes! During checkout, you can enter the recipient's email address and include a personalized message. The gift card will be sent directly to them.

Using Gift Cards

Q: How do I redeem my gift card?
A: During checkout, enter your unique gift card code in the gift card or discount code field. The gift card balance will be applied to your order total, including taxes and shipping.

Q: Can I use multiple gift cards on one order?
A: Yes, you can apply multiple gift cards to a single order.

Q: Can I use a gift card with a discount code?
A: Yes, when redeeming a gift card for purchases, you can combine it with discount codes for additional savings.

Q: What if my order total is less than my gift card balance?
A: The remaining balance will stay on your gift card and can be used for future purchases.

Q: What if my order total is more than my gift card balance?
A: You can pay the remaining balance using another payment method at checkout.

Gift Card Balance & Expiration

Q: How do I check my gift card balance?
A: You can check your balance by entering your gift card code on our gift card balance page, or by viewing the balance during checkout.

Q: Do gift cards expire?
A: Please refer to the terms included with your gift card for expiration details specific to your purchase.

Q: Can I reload or add money to an existing gift card?
A: No, gift cards cannot be reloaded. You would need to purchase a new gift card.

Returns, Refunds & Cash Redemption

Q: Can I return a gift card for a refund?
A: No, gift cards are non-refundable and cannot be returned once purchased.

Q: Can I redeem my gift card for cash?
A: No, gift cards cannot be redeemed for cash. They can only be used for purchases at Visions of you beauty Co.

Q: What happens if I return items I purchased with a gift card?
A: The refund will be credited back to your gift card, restoring the balance for future use.

Technical Issues

Q: I didn't receive my gift card email. What should I do?
A: First, check your spam or junk folder. If you still can't find it, please contact our customer service team with your order number, and we'll resend it.

Q: My gift card code isn't working. What should I do?
A: Make sure you're entering the code exactly as it appears, including any dashes or special characters. If it still doesn't work, please contact our customer service team for assistance.

Q: Can I use my gift card in-store?
A: Gift cards can be used for online purchases. Please contact us directly to inquire about in-store redemption options.

Additional Questions

Q: Can I purchase a gift card with another gift card?
A: No, gift cards cannot be used to purchase other gift cards.

Q: Are there any fees associated with gift cards?
A: No, there are no additional fees for purchasing or using gift cards.

If you have additional questions not covered here, please don't hesitate to contact us. We're here to help!